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← Back to overview THE OWNERSHIP JOURNEY

Your customer’s digital vehicle passport.

One dealer-branded place for the vehicle, warranty when offered, a service-time request, help and updates. Purchase details, service history and appointments can be added only after verified dealer data and integrations are ready. All screens below use fictional data.

PurchaseVehicle passportServiceCover, if offeredUpdatesNext vehicle

THE DAY-TO-DAY

Useful for the customer.
Clear for the team.

The customer has their vehicle to hand. The service team can see what needs attention.

THE CUSTOMER

A vehicle passport.

Vehicle information and time-based cover status when a warranty applies.

Fictional Customer portal vehicle passport with a clear colour-coded warranty meter
Customer portal · fictional vehicle
THE TEAM

Requests in focus.

Separate customer requests, their priorities and the next action.

Fictional service team's phone inbox with separate customer requests and next steps
Staff inbox · fictional cases
SUPPORT WHEN IT MATTERS

The customer asks. The team can follow through.

A clear vehicle-help route on one side; a desktop Care desk on the other.

DEALERSHIP / CARE DESK
Fictional dealership desktop care desk showing incoming service requests and today's work
Team desktop · fictional requests
CUSTOMER / GET HELP

A simpler way to ask.

The vehicle is already in view when the customer explains a concern.

Fictional customer help screen with an oil warning-light concern entered but not sent as a live case
Customer help · example only
USEFUL UPDATES

Stay in the relationship.

The same fictional service event appears on the dealership noticeboard and in Customer Updates. A lock-screen concept shows how a future opt-in alert could look; nothing is sent.

DEALERSHIP / NOTICEBOARD
Fictional dealership noticeboard with a Fall service clinic in-app event
Team noticeboard · fictional event
CUSTOMER / UPDATES

From the dealership.

The same event appears in-app. Phone alerts require consent and a live delivery service.

Fictional customer update showing the same Fall service clinic as the dealership noticeboard
Customer update · fictional preview
FUTURE OPT-IN CONCEPT

On the lock screen.

A relevant event, shown here as an illustrative alert.

Illustrative lock-screen concept · no message sent
FOUR FUTURE CONCEPTS

Useful messages, beautifully considered.

Fictional ad previews for a future consent-checked delivery service. These are designs—not active campaigns or notifications.

HMHARBORLINE SERVICE

A good year deserves a great service.

Make room for your annual maintenance visit.

Explore service times
HMWINTER READY

Cold roads. Confident drives.

Winter tire appointments at our Downtown service center.

View tire service
HMWHEN COVER APPLIES

Make your cover count.

A 90-day heads-up before your warranty ends.

Review your cover
HMNEXT CHAPTER

What’s next looks good on you.

Explore our fictional pre-owned selection when you’re ready.

See what’s new

These screenshots use fictional data. Customer-to-staff preview requests connect in one browser only; live case intake, booking integrations, permissioned campaigns and phone alerts require dealer-specific production setup and approval.